At ACNepal.com, customer satisfaction is our priority. We strive to provide high-quality air conditioners and cooling solutions. Please read our Return & Refund Policy carefully before making a purchase.
You may request a return if:
Customers must notify ACNepal.com immediately and provide photos or videos as proof when applicable.
Returns will not be accepted in the following situations:
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request.
If approved, the refund will be processed through the original payment method or bank transfer within 7 to 14 business days.
In cases of manufacturing defects or incorrect product delivery, ACNepal.com may offer a replacement instead of a refund, depending on product availability.
Installation charges, delivery fees, and other service-related charges are generally non-refundable once the service has been completed.
Customers may cancel their order before dispatch. If the order has already been dispatched, cancellation may not be possible, and delivery charges may apply.
Products covered under the manufacturer's warranty should be serviced according to the warranty terms provided by the respective brand. Warranty claims are separate from the return and refund process.
If you have any questions regarding returns, refunds, replacements, or cancellations, please contact our customer support team.
We are committed to providing a smooth and transparent shopping experience for all our customers.